Patient Reactivation · Sample

Bring lapsed patients back —
automatically.

This is a real example of a Praxiva reactivation campaign. We message patients who haven't booked in a while, they reply, and your front desk wakes up to a fuller diary — no cold calls, no chasing.

  • Personalised recall SMS. Each patient gets their name, your clinic name, and a one-tap booking link.
  • Two-way conversations. Patients reply in plain language and rebook in the same thread they already use every day.
  • POPIA-ready by default. Every message carries a clear opt-out, and “Reply STOP” is honoured instantly.
  • You stay in control. Approve the wording once; Praxiva sends, tracks replies, and flags every rebooking.
OV
Oakhaven Veterinary Clinic
SMS · via Praxiva
Today 09:14
Hi Sarah, it’s Oakhaven Veterinary Clinic 🐾 It’s been a little over a year since Max’s last check-up, and he’s due for his annual vaccinations. We’d love to see him again — grab a slot here: oakhaven.praxiva.link/s
Delivered
Reply STOP to opt out anytime.
Delivered
Oh thanks for the reminder! Do you have anything Thursday?
Read 09:21
Absolutely 😊 Thursday 14:30 with Dr Mokoena is open. Want me to hold it?
Delivered
Yes please 🙏
Read 09:23
Booked ✅ See you and Max on Thursday at 14:30, Sarah. We’ll text a reminder the day before.
Delivered
Text message

Sample conversation — names and clinic are illustrative.